Outpatient information

Outpatient services

Patients who have an outpatient appointment should attend as planned unless told otherwise by their clinical team.

Important information for patients and visitors 

Across our hospitals, the safety of our patients and staff is paramount. Safety measures to prevent the spread of coronavirus (COVID-19) and other infections are in place at our hospitals.

You must not come to our hospitals if you have:

  • Any symptoms of coronavirus COVID-19
  • Recently tested positive for COVID-19, or are waiting for a test result
  • Been in close contact with a confirmed case
  • Respiratory symptoms, diarrhoea or vomiting.   

We ask that you:

  • Wear a surgical face mask, if you have one, when you arrive at the hospital and keep it on throughout your visit. If you do not have a surgical face mask, we will provide you with one when you enter the hospital
  • Follow other personal protective equipment (PPE) guidance as directed by staff during your visit, who will also guide you on how to remove and dispose of the PPE appropriately
  • Use hand gel as soon as you enter the hospital, a ward or unit, and frequently thereafter
  • Follow the additional measures that will be requested by our staff if you are visiting a patient with an infection
  • Follow NHS guidance on how to avoid catching and spreading coronavirus.

Please note: outpatient appointments should be attended alone unless you require a relative or carer to support you during your visit. 

What we are doing to keep you safe during your visit

We have a range of measures at our hospitals to prevent the spread of infection and keep you safe. For example, we are:

  • Following national guidance for infection prevention
  • Training our staff and volunteers in how to limit the spread of infection
  • Asking some people coming in for a procedure to self-isolate and to have a COVID-19 test
  • Taking extra care cleaning surfaces that people touch

There are areas of our hospitals where we might have extra measures in place to keep vulnerable patients safe. This might include physical distancing.

Staff at your appointment will be wearing appropriate personal protective equipment (PPE). This means that they can get close enough to you to carry out any tests you need.

Your visit

Although some of our outpatient consultations are being carried out over the phone or using video solutions, some patients still need to come into our hospitals for tests and/or scans which cannot be done remotely.

These will help us to diagnose a problem, check progress of a condition, or plan treatment. 

Clinicians will have agreed that you should be offered an appointment at the hospital because they feel that the best treatment for you at this time.

It is very important that you do not come to the hospital if you have any COVID-19 symptoms.

If you feel unwell, just call us and rebook your appointment.

  • Please come to the hospital at the exact time of your appointment, not early or late.
  • Arrive at the hospital wearing a face covering – if you don’t have one, you will be given one at the entrance to the hospital.
  • Keep your face covering on as you move through the hospital.
  • Hand sanitiser gel will be available as you enter the hospital.
  • You should attend your appointment alone, unless you are a parent with a child or need to be accompanied by a carer. 
  • You will either be directed or taken to the area where your test will be carried out.
  • After your appointment/s, please leave the building straight away.

Please speak to a member of staff if you have any concerns during your visit to the hospital.

Telephone and video consultations 

If your face-to-face appointment is replaced with a telephone or video consultation, we will let you know by phone, text message or post, so please make sure you check your usual method of communication with us. The decision to delay or use telephone or video appointments is being made by the clinical team involved in your care.

Video consultations

We are offering video consultations to some of our patients for select clinics at Royal Brompton and Harefield hospitals.

A video consultation is an appointment that takes place between a patient and a clinician over video, rather than face-to-face or over the telephone. If you already have a telephone appointment scheduled with a clinic you may be given the option to have a video consultation instead, should you wish to have one. Patients who are given this option will have been identified by their clinical team as suitable for a video appointment. Find out more.

For more information about coronavirus, please visit the NHS website. If you are worried that you may have coronavirus, please call NHS 111 for advice on what to do next.


COVID-19 guidance

Information and guidance on Covid-19 is available in a range of formats, including easy read, via the government website: https://www.gov.uk/coronavirus.

When you arriveReception Harefield Hospital

Harefield Hospital's outpatient department is located in the Anzac centre on the first floor. If it is your first time coming into the hospital, there is an information desk located in front of the main entrance, where our staff can direct you further. 

Seeing the doctor

When it is getting close to your time to be seen, a nurse or clinic support assistant will call your name. In some cases we will need to weigh you and carry out some other checks at this point.

You will be seen in a consulting room by a doctor or appropriate health professional. We aim to see you as close to your appointment time as possible, but delays can happen. This is because some patients can require unexpectedly long consultation and emergencies also occur.

Changing your appointment

You now have the option to receive and view your appointment details through our new Outpatient Portal, an online appointment booking system, where you can confirm or change an appointment instantly. Find out more.

If you are having trouble using the Outpatient Portal or would like to speak someone about your appointment please call us on 01895 828 696 (Mon-Fri, 8am-4pm) or contact the relevant department directly on one of the numbers below: 

  • Pacing - 01895 828 553
  • Echo - 01895 828 586
  • Sleep study appointments/CPAP collection appointments/Service appointment bookings - 01895 826 510
  • Lung function/CPAP technical/Machine problems/Replacement parts/Masks - 01895 828 589
  • Nuclear medicine - 01895 826 514
  • X-ray / CT scan / MRI / Ultrasound - 01895 828 582 
  • ECG - 01895 823 737 ext 5410
  • Paediatric outpatients - 01895 828 573
  • Transplant outpatients - 01895 828 663
  • Woodlands pre-admission unit - 01895 828 827
  • Pulmonary rehabilitation - 01895 828 851

Change of address, telephone and GP details

The systems used by GPs record patient information such as name, address and contact details. This information becomes available to healthcare providers like us, once a patient is referred and/or under their care.

Each time we bring up a patient’s details in our local Trust Patient Administration System (PAS), it syncs up to what is recorded on the GP system to ensure that the information we have on our system is correct and up to date.

If you need to update your personal details, we recommend that you let your GP know first. You can then contact us on 01895 828696 so we can make the relevant updates on our local system. 

Overnight accommodation

Most patients come in for a daytime appointment without an overnight stay. However, if you are travelling from afar you may be able to stay in our visitor accommodation facilities.

Contact

Tel: 01895 828 696
Email: apshh@rbht.nhs.uk

Useful links

Your outpatient appointment - Harefield Hospital - March 2017 (pdf, 365KB)

When you arriveA sign outside Royal Brompton Hospital

Royal Brompton Hospital's outpatient department is in Fulham Wing / South Block. This building is separate from the main hospital building and is located on Fulham Road, London, SW3 6HP. 

If it is your first time coming into the hospital, please go to the main reception desk in Fulham Wing / South Block, where our staff will register you and direct you further.  

Once you have been fully registered we might ask you to do some tests before you are seen by a doctor. We will usually notify you before your appointment of any tests you may have to do and you may be asked to arrive early to sure these are completed before your scheduled appointment.

We have three outpatient areas – East, West and Paediatrics, where you will be seen for your appointment. These are signposted, but if you are unsure where to go, ask at the main reception and they will be able to direct you.

When you get to the relevant outpatient area, please report to the reception desk, where you will be signed in for your appointment.

Seeing the doctor

When it is getting close to your time to be seen, a nurse or clinic support assistant will call your name. In some cases we will need to weigh you and carry out some other checks at this point.

You will be seen in a consulting room by a doctor or appropriate health professional. We aim to see you as close to your appointment time as possible, but delays can happen. This is because some patients can require unexpectedly long consultation and emergencies also occur.

Changing your appointment

You now have the option to receive and view your appointment details through our new Outpatient Portal, an online appointment booking system, where you can confirm or change an appointment instantly. Find out more.

If you are having trouble using the Outpatient Portal or would like to speak someone about your appointment please call us on 0330 128 8011.

Change of address, telephone and GP details

The systems used by GPs record patient information such as name, address and contact details. This information becomes available to healthcare providers like us, once a patient is referred and/or under their care.

Each time we bring up a patient’s details in our local Trust Patient Administration System (PAS), it syncs up to what is recorded on the GP system to ensure that the information we have on our system is correct and up to date.

If you need to update your personal details, we recommend that you let your GP know first. You can then contact us on 0330 128 8011 so we can make the relevant updates on our local system. 

Overnight accommodation

Most patients come in for a daytime appointment without an overnight stay. However, if you are travelling from afar you may be able to stay in our visitor accommodation facilities.

Contact

General outpatient appointments: 020 7351 8011

  • Lung function unit - 020 7351 8910
  • Echo clinic - 020 7351 8209
  • CT scanning - 020 7351 8220
  • Pacing clinic - 020 7351 8647
  • ​​​​​​Transport - 020 7351 8012

 

Our patient advice and liaison service is a confidential service offering support and advice to parents, families and carers.  

Further information about PALS.
Contact PALS

We want to ensure that you have the best possible experience of care at our hospitals. The Friends and Family Test is a way of gathering your feedback about this experience. After your appointment, we will ask you to give us feedback on your experience.

Your comments give us invaluable information on what you think of our services, which can be used to help make improvements, if needed.

Further information about the Friends and Family Test.