Important information for patients and visitors
Across our hospitals, the safety of our patients and staff is paramount. Safety measures to prevent the spread of coronavirus (COVID-19) and other infections are in place at our hospitals.
You must not come to our hospitals if you have:
- Any symptoms of COVID-19
- Recently tested positive for COVID-19, or are waiting for a test result
- Been in close contact with a confirmed case
- Respiratory symptoms, diarrhoea or vomiting.
We ask that you:
- Wear a surgical face mask, if you have one, when you arrive at the hospital and keep it on throughout your visit. If you do not have a surgical face mask, we will provide you with one when you enter the hospital
- Follow other personal protective equipment (PPE) guidance as directed by staff during your visit, who will also guide you on how to remove and dispose of the PPE appropriately
- Use hand gel as soon as you enter a ward or unit, and frequently thereafter
- Follow the additional measures that will be requested by our staff if you are visiting a patient with an infection
- Follow NHS guidance on how to avoid catching and spreading coronavirus.
Further information on what we are doing to keep you safe during your visit can be found here.
Following a period of visiting restrictions at our hospitals, we are now carefully welcoming back visitors. See our visiting guidance in full here.
Please note that visiting guidance for some wards in our hospitals may vary, so please check with the nursing team on the ward before visiting.
We have a range of measures at our hospitals to prevent the spread of infection and keep you safe. For example, we are:
- Following national guidance for infection prevention
- Training our staff and volunteers in how to limit the spread of infection
- Asking some people coming in for a procedure to self-isolate and to have a COVID-19 test
- Taking extra care cleaning surfaces that people touch
There are areas of our hospitals where we might have extra measures in place to keep vulnerable patients safe. This might include physical distancing. Please follow the guidance in these areas to keep our patients safe.
For more information about your outpatient appointment click here.
For more information about coming in for a procedure click here.
How to be referred
We take referrals from GPs and hospital doctors from across the UK - from Aberdeen to Truro. If you feel our specialist services could help you, the first thing to do is speak to your current doctor and request a referral through to a relevant consultant at one of our hospitals.
If you are a healthcare professional, find out more about making a referral.
When you arrive at one of our hospitals, you will probably notice how calm they are. This is because Royal Brompton and Harefield hospitals do not have an A&E department and most of our patients have pre-booked appointments or admissions.
Our highly-trained staff will do everything they can to make your stay as comfortable as possible. As well as offering you expert clinical care, we will also do our best to answer any questions you may have and help you to feel relaxed.
"Staff cared for patients with compassion. Feedback from patients confirmed that staff treated them well and with kindness."
The Care Quality Commission
We are keen to ensure that all our patients receive the best possible care.
It is often helpful to know in advance if a patient has special needs so we can be prepared and ensure that there is as little disruption as possible to the patient.
Royal Brompton & Harefield hospitals information
If you need to know anything about our wards, visiting hours, food and restaurant services or patient and carer facilities, find out more:
- Royal Brompton Hospital
- Harefield Hospital
- Information about our children's services
- Patients' experiences
- Our services and the conditions we test and treat
- Hospital transport