Visitors

Visitors at a ward receptionImportant information for visitors

All wards are now closed to visitors in response to Coronavirus | Effective 24th March 2020

We are sorry that we are not currently allowing visitors in our hospitals. This has been a difficult decision to make but we no longer feel we can prevent the risk of spreading the infection if we continue to allow visitors to our hospitals.

Visitors will only be considered in exceptional circumstances, including: 

  • For patients at the end of lives 
  • One regular carer for a patient with additional needs, such as a patient with dementia
  • One parent/guardian for a child 

Please speak to the nurse in charge of the ward or unit to consider any exceptional arrangements.

Any visitors who are allowed must:

  • Not come to the hospital if you are feeling unwell, including cold or flu symptoms.
  • Wash or gel your hands as soon as you enter a ward or unit.
  • Follow the additional measures that will be requested by our staff if you are visiting a patient with an infection.
  • Not belong to the high-risk group identified by Public Health England as those who are at increased risk of severe illness from Coronavirus.
  • Follow NHS guidance related to how to avoid catching and spreading Coronavirus.

We understand how important the support of family and friends can be for patients in their recovery while they are in hospital so while visiting restrictions are in place, patients are encouraged to use the RBHT Guest Wi-Fi facility to ensure contact with friends and family is maintained. 

We thank you for co-operating with us during this time.

 


Visiting times operate seven days a week, but they vary slightly between wards, so please check with staff in person, or by calling, before your visit. Read details of individual wards

The nurses on the wards have responsibility for their patients’ care and may on occasion ask visitors to stay for a limited period only or restrict the number of people present at any one time. 

Some of the wards have a ‘rest period’, which you are asked to respect.

Help us protect your loved ones

Please do not visit if you have a cough, cold or any other infectious illness – you could pass it on to a patient.

Visitors who have suffered with symptoms of diarrhoea or vomiting in the previous 48 hours are asked not to visit and to refrain from visiting for a further 72 hours. This restriction helps safeguard our patients from the risk of infection.

Children

It is not advisable to bring babies or very small children onto surgical wards. Again, this is because of infection risks. However, if you have no choice, please ensure they are supervised at all times. When children become noisy or upset, we may have to ask you to leave as this can disturb patients.

Flowers

Unfortunately, flowers are not allowed in some areas of the hospital. This is because the stagnant water is a breeding ground for bacteria. The bacteria could be transferred from the water to surgical wounds or intravenous lines (drips), causing serious infection. 

Flowers and plants are not allowed in the intensive care unit, or high dependency unit.

Smoking

Royal Brompton Hospital is smoke free so please help us to protect the patients by not smoking immediately before visiting. Patients who smoke will be offered nicotine replacement support while in hospital and you can help by supporting them in their efforts to quit.

For support quitting, contact your GP practice or the NHS stop smoking service on 0800 0221 4332.

Help to fight infection

You will doubtless have read in the news about hospital-acquired infections like MRSA. We tackle these infections very seriously and have a good track record in this area. You will see alcohol pump dispensers at the entrance to each ward and at patients’ bedsides. We ask you to do your bit by using these when you enter the ward or at the bedside.

Read more about infection prevention.

Overnight accommodation

We have accommodation available for visitors if there is a need to stay overnight. 

Find out visitor accommodation rates for Royal Brompton Hospital.

Find out visitor accommodation rates for Harefield Hospital