Outpatient information

What we are doing to keep you safe during your visit

Fewer patients are being invited to our hospitals for appointments. This means we can ‘space out’ appointments and make sure that waiting areas are not full. This allows patients who are visiting us to socially distance easily.

Our hospitals are being cleaned more often than usual. We are taking extra care cleaning surfaces that people touch, door handles, for example.

All our staff are wearing surgical face masks to protect patients.

Staff at your appointment will be wearing appropriate personal protective equipment (PPE). This means that they can get close enough to you to carry out any tests you need.

Remember – if you have been invited in for an appointment your clinical team believes that the benefits of your visit far outweigh any risks.

We continue to remind patients NOT to come to our sites if they have any Covid-19 symptoms. This is to prevent the spread of the virus to other patients and our staff.

Your visit

Although many of our outpatient consultations are being carried out over the phone or using video solutions, some patients still need to come into our hospitals for tests and/or scans which cannot be done remotely.

These will help us to diagnose a problem, check progress of a condition, or plan treatment. 

Clinicians will have agreed that you should be offered an appointment at the hospital because they feel that the best treatment for you at this time.

We will only ever ask you to come in, if it is necessary, and will take every precaution to keep you safe during your visit.

It is very important that you do not come to the hospital if you have any Covid-19 symptoms.

If you feel unwell, just call us and rebook your appointment.

  • Please come to the hospital at the exact time of your appointment, not early or late.
  • Arrive at the hospital wearing a face covering – if you don’t have one, you will be given one at the entrance to the hospital.
  • Keep your face covering on as you move through the hospital.
  • Hand sanitiser gel will be available as you enter the hospital.
  • You cannot bring anyone with you to your appointment (unless you are a parent with a child or need to be accompanied by a carer)
  • Please bring your own drinks and refreshments.
  • When you arrive, somebody will ask you a few questions to check if you have any Covid-19 symptoms, and you may have your temperature taken.
  • You will either be directed or taken to the area where your test will be carried out.
  • After your appointment/s, please leave the building straight away.

Please speak to a member of staff if you have any concerns during your visit to the hospital.

Face coverings: guidance 

All patients coming to our hospitals for outpatient appointments must wear a face covering while in our buildings. This is in line with new government guidance to help reduce the risk of transmission of Covid-19 in all hospital settings and keep you and our staff safe. 

When entering our hospitals, please ensure you:

  • Wear a face mask or covering at all times that covers your mouth and nose. This does not have to be a medical/surgical mask, it can be made of cloth and be as simple as a scarf that ties behind the head while allowing you to breathe comfortably. If you do not bring a face mask/cover with you, you will be given one on arrival by a staff member at the hospital entrance. See government guidance on how to make a face covering
  • Wash your hands or use hand sanitiser as soon as you enter the hospital, and frequently thereafter. You should also avoid touching your face, wherever possible, and wash/sanitise your hands before putting on and removing your face covering  
  • Keep a two-metre distance between yourself and anyone you come across during your visit. You may see markings on the floor in our buildings to help you comply with this.

Patients who fall within the following groups do not need to wear a face covering when visiting our hospitals: 

  • Children under the age of three
  • Anyone with respiratory conditions or breathing difficulties
  • Anyone unable to use a face covering without assistance.

If you fall into any of these groups, please contact the relevant department in advance so that any necessary arrangements for your visit can be made.

Please note: visitor restrictions are still in place at our hospitals. Visitors will only be allowed in exceptional circumstances outlined here

Covid-19 testing centre at Harefield Hospital

The Covid-19 drive-through testing centre at Harefield Hospital has been moved to Coach House, which can be found by following the clearly marked yellow signs from the main entrance to the hospital on Hill End Road. You can find directions to and a map of Harefield Hospital here. Please note: this is not a testing centre for the general public and is open to our patients by appointment only. All requests for Covid-19 testing will be made for patients by hospital staff, who will discuss any necessary arrangements with you. For further information, please speak to the team involved in your care.


Telephone and video consultations 

To help prevent the spread of Covid-19, your outpatient appointment may be replaced with a telephone or video consultation or postponed to a later date. If this is the case, we will let you know by phone, text message or post, so please make sure you check your usual method of communication with us. The decision to delay or use telephone or video appointments is being made by the clinical team involved in your care.

Video consultations

We are offering video consultations to some of our patients for select clinics at Royal Brompton and Harefield hospitals.

A video consultation is an appointment that takes place between a patient and a clinician over video, rather than face-to-face or over the telephone. If you already have a telephone appointment scheduled with a clinic you may be given the option to have a video consultation instead, should you wish to have one. Patients who are given this option will have been identified by their clinical team as suitable for a video appointment. Find out more.

For more information about coronavirus, please visit the NHS website. If you are worried that you may have coronavirus, please call NHS 111 for advice on what to do next.


Covid-19 guidance in easy read

Information and guidance on Covid-19 is available in a range of formats, including easy read, via the government website: https://www.gov.uk/coronavirus. You can also find it via the links below. 

When you arriveReception Harefield Hospital

Harefield Hospital's outpatient department is located in the Anzac centre on the first floor. If it is your first time coming into the hospital, there is an information desk located in front of the main entrance, where our staff can direct you further. 

Seeing the doctor

When it is getting close to your time to be seen, a nurse or clinic support assistant will call your name. In some cases we will need to weigh you and carry out some other checks at this point.

You will be seen in a consulting room by a doctor or appropriate health professional. We aim to see you as close to your appointment time as possible, but delays can happen. This is because some patients can require unexpectedly long consultation and emergencies also occur.

Changing your appointment

You now have the option to receive and view your appointment details through our new Outpatient Portal, an online appointment booking system, where you can confirm or change an appointment instantly. Find out more.

If you are having trouble using the Outpatient Portal or would like to speak someone about your appointment please call us on 01895 828 696 (Mon-Fri, 8am-4pm) or contact the relevant department directly on one of the numbers below: 

  • Pacing - 01895 828 553
  • Echo - 01895 828 586
  • Sleep study appointments/CPAP collection appointments/Service appointment bookings - 01895 826 510
  • Lung function/CPAP technical/Machine problems/Replacement parts/Masks - 01895 828 589
  • Nuclear medicine - 01895 826 514
  • X-ray / CT scan / MRI / Ultrasound - 01895 828 582 
  • ECG - 01895 823 737 ext 5410
  • Paediatric outpatients - 01895 828 573
  • Transplant outpatients - 01895 828 663
  • Woodlands pre-admission unit - 01895 828 827
  • Pulmonary rehabilitation - 01895 828 851

Change of address, telephone and GP details

It is vital that you inform us of any changes to your address, telephone number or GP details as soon as it happens. Please call us on 01895 828696.

Overnight accommodation

Most patients come in for a daytime appointment without an overnight stay. However, if you are travelling from afar you may be able to stay in our visitor accommodation facilities.

Contact

Tel: 01895 828 696
Email: apshh@rbht.nhs.uk

Useful links

Your outpatient appointment - Harefield Hospital - March 2017 (pdf, 365KB)

When you arriveA sign outside Royal Brompton Hospital

Royal Brompton Hospital's outpatient department is in Fulham Wing / South Block. This building is separate from the main hospital building and is located on Fulham Road, London, SW3 6HP. 

If it is your first time coming into the hospital, please go to the main reception desk in Fulham Wing / South Block, where our staff will register you and direct you further.  

Once you have been fully registered we might ask you to do some tests before you are seen by a doctor. We will usually notify you before your appointment of any tests you may have to do and you may be asked to arrive early to sure these are completed before your scheduled appointment.

We have three outpatient areas – East, West and Paediatrics, where you will be seen for your appointment. These are signposted, but if you are unsure where to go, ask at the main reception and they will be able to direct you.

When you get to the relevant outpatient area, please report to the reception desk, where you will be signed in for your appointment.

Seeing the doctor

When it is getting close to your time to be seen, a nurse or clinic support assistant will call your name. In some cases we will need to weigh you and carry out some other checks at this point.

You will be seen in a consulting room by a doctor or appropriate health professional. We aim to see you as close to your appointment time as possible, but delays can happen. This is because some patients can require unexpectedly long consultation and emergencies also occur.

Changing your appointment

You now have the option to receive and view your appointment details through our new Outpatient Portal, an online appointment booking system, where you can confirm or change an appointment instantly. Find out more.

If you are having trouble using the Outpatient Portal or would like to speak someone about your appointment please call us on 0330 128 8011.

Change of address, telephone and GP details

It is vital that you inform us of any changes to your address, telephone number or GP details as soon as it happens. Please call us on 0330 128 8011.

Overnight accommodation

Most patients come in for a daytime appointment without an overnight stay. However, if you are travelling from afar you may be able to stay in our visitor accommodation facilities.

Contact

General outpatient appointments: 020 7351 8011

  • Lung function unit - 020 7351 8910
  • Echo clinic - 020 7351 8209
  • CT scanning - 020 7351 8220
  • Pacing clinic - 020 7351 8647
  • ​​​​​​Transport - 020 7351 8012

 

Our patient advice and liaison service is a confidential service offering support and advice to parents, families and carers.  

Further information about PALS.
Contact PALS

We want to ensure that you have the best possible experience of care at our hospitals. The Friends and Family Test is a way of gathering your feedback about this experience. After your appointment, we will ask you to give us feedback on your experience.

Your comments give us invaluable information on what you think of our services, which can be used to help make improvements, if needed.

Further information about the Friends and Family Test.