Outpatient information

Our outpatient departments organise clinics for patients who are being investigated for a variety of heart and/or lung problems

Outpatients appointment portal

If you're an outpatient at Royal Brompton Hospital, we've made the way you can book your appointment easier. It's quicker and works in real-time. Find out more

Non-emergency hospital transport for patients

If you have a medical need and cannot get to and from our hospitals in any other way, find out more about our hospital transport

 

Reception at Harefield HospitalHarefield Hospital’s outpatient department organises clinics for patients who are being investigated for a variety of heart and/or lung problems.

We would like to make your visit as stress free as possible and answer some of your questions before you come for your appointment. Please complete and submit the patient registration form before you arrive for your first appointment.

You can change or cancel your outpatient appointment by calling the appointment office on 01895 828696. The office is open Monday to Friday, 8am-4pm.

You can also inform us via email or online form.

Your appointment

We suggest that you allow three to four hours for your appointment. You may want to bring something to read.

To save you making several visits to the hospital, we may ask for some of the tests you need to be done on the same day.

We see patients in the order of their appointment times. Sometimes delays may occur, but we make every effort to see you as near to your appointment time as possible.

You may notice some patients arriving after you going in to see a doctor before you. This is because sometimes we have several clinics running at the same time, and they have an appointment with another doctor.

If you are diabetic, we suggest that you bring some food, just in case there are delays in clinic. We have a drinks machine in the department, and food and drinks are available in the Hungry Hare restaurant and the Friends of Harefield refreshment pavilion.

We suggest that you:

  • Bring a friend or relative along with you to your appointment – they can help you to remember what is said or make notes for you
  • Write down details of your symptoms, including when they started, and what makes them better or worse
  • Write down two or three important questions you may want to ask
  • Avoid bringing small children, where possible, so that you can concentrate on what is being said

Medicines

Please bring all your medicines with you when you come to your appointment. These should include any medicines you may have bought over the counter without a prescription, including herbal remedies.

During your appointment you will only be prescribed specialist hospital medicines that you need to start immediately. Non-urgent prescriptions should be obtained from your GP.

Who you will see

You will be seen by a clinician. This may be a consultant (senior doctor) or a member of his / her team. For example, a specialist registrar (SpR), senior house officer (SHO), nurse consultant or clinical nurse specialist.

Students 

As Harefield is a teaching hospital, medical students may be involved in your care. Students are always supervised by fully qualified staff. This provides valuable training for the students and does not affect the quality of your treatment.

If you do not want students to be involved, please tell us on the day. This will not affect your care.

Follow-up appointments

Your doctor may need to monitor you over a period of time. If this is the case, you may be given a follow-up appointment. 

If:

  • You need a follow-up appointment, we will send the details to you in the post
  • Your appointment is more than three months in the future, we will send you a reminder letter one month before your appointment
  • You need tests and your next outpatient appointment is before the tests, please let us know so we can move the appointment date
  • You become unwell before your follow-up appointment date, please visit your GP. If it is an emergency, please visit your closest accident and emergency department

Change of address, telephone and GP details

It is vital that you inform us of any change to your address, telephone number or GP details as soon as it happens. Please call us on 01895 828696. 

The NHS Friends and Family Test

We want to make sure that you have the best possible experience of care in Harefield Hospital's outpatient department. The Friends and Family Test is a way of gathering your feedback about this experience. After your appointment, we will ask you to give us feedback on your experience.

Your comments give us invaluable information on what you think of our services, which can be used to help make improvements, if needed.

Further information about the Friends and Family Test.

PALS (patient advice and liaison service)

If you need further advice, or have any concerns, you can contact PALS on 01895 826 572, pals@rbht.nhs.uk or visit the PALS office, near main reception.

Further information about PALS.


Useful links

Your outpatient appointment - Harefield Hospital - March 2017 (pdf, 365KB)

Contact details

Tel: 01895 828696
Email: apshh@rbht.nhs.uk

Overnight accommodation

Most outpatients come in for a daytime appointment without an overnight stay. However, if you are coming far for your appointment you may be able to stay in our overnight accommodation.

A sign outside Royal Brompton HospitalRoyal Brompton Hospital outpatient department is in Fulham Wing / South Block. This building is separate from the main hospital building and is located on Fulham Road.

Coming in for your first appointment

We have changed the way we send out appointment letters to our patients. Your appointment letter will be available digitally via the Healthcare Communications Portal. Find out more

If you need us to make special arrangements before your visit, such as organising an interpreter, or if you need more information, please contact the outpatient appointments team on 020 7351 8011 or the main switchboard 020 7352 8121

Coming in for your follow-up appointment

Please remember to bring your appointment card or letter with you. This will help the receptionist check your details and direct you to the relevant clinic, if needed. If you forget to bring your appointment card, we can still see you, but it does help to speed things up. 

When you arrive    

Please ensure you arrive in plenty of time for your appointment, as you may have to complete some tests before we can see you.

If it is the first time you visit the hospital, please go to the main reception desk in Fulham Wing / South Block, which is on Fulham Road. The receptionist will be able to direct you further. 

Once you have been fully registered we might need to do some tests - if so, these will happen before your appointment. If you are having any tests prior to being seen in clinic then you will be asked to arrive early to ensure these are completed before the time of your appointment. 

Once any tests are done or if no tests are required, you will be directed to the relevant outpatient area.  We have three areas – East, West and Paediatrics. They are clearly signed, but if you are unsure where to go, ask at the information point at main reception and they will be able to direct you. 

When you get to your outpatient area, please report to the reception desk there. This is an opportunity for us to check your personal details to ensure our records are up to date so please bear with us if this takes a little time.

Your appointment

We suggest that you allow three to four hours for your appointment. You may want to bring something to read.

To save you making several visits to the hospital, we may ask for some of the tests you need to be done on the same day.

We see patients in the order of their appointment times. Sometimes delays may occur, but we make every effort to see you as near to your appointment time as possible.

You may notice some patients arriving after you going in to see a doctor before you. This is because sometimes we have several clinics running at the same time, and they have an appointment with another doctor.

If you are diabetic, we suggest that you bring some food, just in case there are delays in clinic. There is a kiosk in the Outpatients reception where you can purchase hot and cold drinks and a selection of snacks. There is also a small chop run by the Friends of Royal Brompton by the main entrance to Fulham Wing where you can purchase drinks and snacks. 

We suggest that you:

  • Bring a friend or relative along with you to your appointment – they can help you to remember what is said or make notes for you
  • Write down details of your symptoms, including when they started, and what makes them better or worse
  • Write down two or three important questions you may want to ask
  • Avoid bringing small children, where possible, so that you can concentrate on what is being said

Seeing the doctor

When it is getting close to your time to be seen, a nurse or clinic support assistant will call your name. In some cases we will need to weigh you and carry out some other checks at this point.

You will be seen in a consulting room by a doctor or appropriate health professional. We aim to see you as close to your appointment time as possible, but delays can happen. This is because some patients can require unexpectedly long consultation and emergencies also occur.

As Royal Brompton and Harefield are both teaching hospitals, students may be involved in your care. Students are always supervised by fully qualified staff. This does not affect the quality of your treatment but does give valuable training to the students. Please tell us on the day if you do not want students to be present. This will not affect your care.

Bookings and contact details

  • General outpatient appointments - 020 7351 8011
  • Lung function unit - 020 7351 8910
  • Echo clinic - 020 7351 8209
  • CT scanning - 020 7351 8220
  • Pacing clinic - 020 7351 8647
  • ​​​​​​Transport - 020 7351 8012

If you need to change or cancel your appointment, you can do this via the Healthcare Communications Portal, find out more

Overnight accommodation

Most outpatients come in for a daytime appointment without an overnight stay. However, if you are coming far for your appointment you may be able to stay in our overnight accommodation.