Outpatient information

Our outpatient departments at Royal Brompton and Harefield Hospitals organises clinics for patients who are being investigated for a variety of heart and/or lung conditions.

Your appointment

We suggest that you allow three to four hours for your appointment.

Although we make every effort to see patients as close to their appointment times as possible, delays can occur. You may want to bring something to keep you occupied during any waiting periods.

We see patients in the order of their appointment times. You may notice some patients, who have arrived after you, being seen to by a doctor before you are. This is because we have several clinics running at the same time and they have an appointment with another doctor. 

To make your visit as smooth as possible we suggest that you:

  • Write down details of your symptoms, including when they started, and what makes them better or worse
  • Write down a list of important questions you may want to ask
  • Bring a friend or relative with you to your appointment – they can help you remember what is said or make notes for you
  • Avoid bringing small children, where possible, so that you can concentrate on what is being said

 If you need to change your appointment, click here.

Medicines

Please bring a list of your medications with you when you come to your appointment. These should include any medicines you may have bought over the counter without a prescription, including herbal remedies.

During your appointment you will only be prescribed specialist hospital medicines that you need to start immediately. Non-urgent prescriptions should be obtained from your GP.

Who you will see

You will be seen by a clinician. This may be a consultant (senior doctor) or a member of his / her team. For example, a specialist registrar (SpR), senior house officer (SHO), nurse consultant or clinical nurse specialist.

As Royal Brompton and Harefield are both teaching hospitals, medical students may be involved in your care. Students are always supervised by fully qualified staff. This provides valuable training for the students and does not affect the quality of your treatment.

If you do not want students to be involved, please tell us on the day. This will not affect your care.

Follow-up appointments

Your doctor may need to monitor you over a period of time. If this is the case, you may be given a follow-up appointment. 

If:

  • You need a follow-up appointment, we will send the details to you in the post
  • Your appointment is more than three months in the future, we will send you a reminder letter one month before your appointment
  • You need tests and your next outpatient appointment is before the tests, please let us know so we can move the appointment date
  • You become unwell before your follow-up appointment date, please visit your GP. If it is an emergency, please visit your closest accident and emergency department – do not wait until your appointment as your symptoms may worsen and you may need urgent care. 

PALS (patient advice and liaison service)

Our patient advice and liaison service is a confidential service offering support and advice to parents, families and carers.  

Further information about PALS.
Contact PALS. 

The NHS Friends and Family Test

We want to ensure that you have the best possible experience of care at our hospitals. The Friends and Family Test is a way of gathering your feedback about this experience. After your appointment, we will ask you to give us feedback on your experience.

Your comments give us invaluable information on what you think of our services, which can be used to help make improvements, if needed.

Further information about the Friends and Family Test.

Reception at Harefield HospitalWhen you arrive

Harefield Hospital's outpatient department is located in the Anzac centre on the first floor. If it is your first time coming into the hospital, there is an information desk located in front of the main entrance, where our staff can direct you further. 

Seeing the doctor

When it is getting close to your time to be seen, a nurse or clinic support assistant will call your name. In some cases we will need to weigh you and carry out some other checks at this point.

You will be seen in a consulting room by a doctor or appropriate health professional. We aim to see you as close to your appointment time as possible, but delays can happen. This is because some patients can require unexpectedly long consultation and emergencies also occur.

Changing your appointment

You can now change your appointment at Harefield Hospital using our text messaging system. It is simple to use and you can reply 24 hours a day, seven days a week. Simply respond to the text message that was sent to you and it will be processed by our team during work hours.

If you do not have a mobile phone, you can change your appointment by calling us on 01895 828 696 (Mon-Fri, 8am-4pm). Alternatively, you can contact the relevant department directly on one of the numbers below:

  • Pacing - 01895 828 553
  • Echo - 01895 828 586
  • Sleep study appointments/CPAP collection appointments/Service appointment bookings - 01895 826 510
  • Lung function/CPAP technical/Machine problems/Replacement parts/Masks - 01895 828 589
  • Nuclear medicine - 01895 826 514
  • X-ray / CT scan / MRI / Ultrasound - 01895 828 582 
  • ECG - 01895 823 737 ext 5410
  • Paediatric outpatients - 01895 828 573
  • Transplant outpatients - 01895 828 663
  • Woodlands pre-admission unit - 01895 828 827
  • Pulmonary rehabilitation - 01895 828 851

Change of address, telephone and GP details

It is vital that you inform us of any changes to your address, telephone number or GP details as soon as it happens. Please call us on 01895 828696.

Overnight accommodation

Most patients come in for a daytime appointment without an overnight stay. However, if you are travelling from afar you may be able to stay in our visitor accommodation facilities.

Contact

Tel: 01895 828 696
Email: apshh@rbht.nhs.uk

Useful links

Your outpatient appointment - Harefield Hospital - March 2017 (pdf, 365KB)

When you arriveA sign outside Royal Brompton Hospital

Royal Brompton Hospital's outpatient department is in Fulham Wing / South Block. This building is separate from the main hospital building and is located on Fulham Road, London, SW3 6HP. 

If it is your first time coming into the hospital, please go to the main reception desk in Fulham Wing / South Block, where our staff will register you and direct you further.  

Once you have been fully registered we might ask you to do some tests before you are seen by a doctor. We will usually notify you before your appointment of any tests you may have to do and you may be asked to arrive early to sure these are completed before your scheduled appointment.

We have three outpatient areas – East, West and Paediatrics, where you will be seen for your appointment. These are signposted, but if you are unsure where to go, ask at the main reception and they will be able to direct you.

When you get to the relevant outpatient area, please report to the reception desk, where you will be signed in for your appointment.

Seeing the doctor

When it is getting close to your time to be seen, a nurse or clinic support assistant will call your name. In some cases we will need to weigh you and carry out some other checks at this point.

You will be seen in a consulting room by a doctor or appropriate health professional. We aim to see you as close to your appointment time as possible, but delays can happen. This is because some patients can require unexpectedly long consultation and emergencies also occur.

Changing your appointment

You now have the option to receive and view your appointment details through our new Outpatient Portal, an online appointment booking system, where you can confirm or change an appointment instantly. Find out more.

If you are having trouble using the Outpatient Portal or would like to speak someone about your appointment please call us on 0330 128 8011.

Change of address, telephone and GP details

It is vital that you inform us of any changes to your address, telephone number or GP details as soon as it happens. Please call us on 0330 128 8011.

Overnight accommodation

Most patients come in for a daytime appointment without an overnight stay. However, if you are travelling from afar you may be able to stay in our visitor accommodation facilities.

Contact

General outpatient appointments: 020 7351 8011

  • Lung function unit - 020 7351 8910
  • Echo clinic - 020 7351 8209
  • CT scanning - 020 7351 8220
  • Pacing clinic - 020 7351 8647
  • ​​​​​​Transport - 020 7351 8012