We know your wellbeing depends not only on medical care, but the help and support you receive throughout your treatment. We have dedicated staff to support you and links with patient groups who can also help.
Support in difficult circumstances: PALS
Our Patient Advice and Liaison Service is here to provide support, assistance and advice to patients, families and carers. They can help you if you are having difficulties, need translation services or want to complain about your treatment.
Patient and family experience and involvement
Support from independent groups
Sometimes our patients need help and advice from people who have already experienced what they are going through. We have strong links with independent support groups that can offer you help beyond your medical treatment.
Free guest wifi service
The Trust offers a free guest wifi service for use by our patients and their families and carers.
We have some accommodation available to relatives or visitors close to both hospitals. The demand for our visitor accommodation is high, so we ask that you make a reservation through the accommodation office. For more information, see our visitor accommodation pages for Royal Brompton and Harefield Hospital.
Reimbursement of travel expenses
The cost of travel to attend hospital can be reimbursed if a patient receives one or more eligible benefits. Please download our guide below to check your eligibilty and for information on how to request reimbursement.
Here's a helpful guide if you need help reimbursing your travel expenses
Cashier's office at Royal Brompton Hospital
The Royal Brompton Hospital cashier's office can be found on Level 2, Sydney Street. If you are unsure where to go, go to main reception and they will be happy to direct you.
Opening times: Monday - Friday, 10am - 1pm and then 2pm - 4pm
If you have any questions for the team, you can contact them on 0207 351 8438 or 0207 352 8121 ext. no. 2022.