Can you describe what you do day-to-day?
I’ve been working at RB&HH for 11 years. Currently, I manage and lead the medical secretaries for our ICC cardiology consultants and clinic coordinators who arrange and coordinate the tests and appointments for the Inherited Cardiac Conditions (ICC) service across Royal Brompton and Harefield hospitals.
I’m generally the patients’ first point of contact for queries. I arrange clinics for the consultants and geneticists, organise patient appointments, tests, and clinic letters, and manage the doctors’ diaries. And much more!
As we cope with ever-changing circumstances and patient needs in challenging times, every day is different and brings new challenges, however, this only drives our team to work together to solve problems and remain focused on patient welfare and patient experience.
What do you like most about your job?
The patients, as I’ve had the opportunity to get to know many of them over the years since I started working for the ICC service. I have a few favourite patients, but don’t tell anyone!
I work within a fabulously caring, patient-focused admin team, and alongside amazing clinical colleagues, all whom I admire greatly. I feel extremely lucky to be able to say I find my job rewarding on so many levels.
What has been the highlight of working for the ICC service?
The service has witnessed phenomenal growth since its inception six years, growing from five patients to now receiving referrals from across the country and more than 30 patients per clinic for the exceptional world-class service it offers.
I’m proud to be part of a team that offers truly inspirational expertise, care, and knowledge. Starting as a clinic coordinator before progressing to become the services administration manager has been extremely rewarding.
Why did you decide to work in healthcare?
After seeing the excellent care one of my family members received from the NHS, I decided to move into healthcare. Previously I had worked in customer care-related roles and I knew that my skills could be used to help others.
I was so proud to be accepted to work for the NHS 11 years ago. As an administrator to the cardiology nurse specialist team, my role initially involved working as a coordinator for the rapid access chest pain clinic and as support for the nursing team.
As my role progressed and the ICC service expanded, I jumped at the chance to support the consultants when it opened a twice-weekly clinic at Harefield. The rest is history and I’ve never looked back - it was the best decision ever!