CQC report: good overall with some excellent highlights

Surgery at HarefieldThe Trust won praise for excellence in clinical care and compassion for patients, in a report by the health regulator. 

In its 2018 inspection of our services, the Care Quality Commission (CQC) awarded the Trust a rating of ‘Good’ and identified several areas of outstanding practice.

The CQC recognised our “systematic approach to continually improving the quality of its services and safeguarding high standards of care by creating an environment in which excellence in clinical care would flourish.”

Commending clinical teams for the quality of specialist care they provide and for the compassion shown to patients, the CQC reported that: “Feedback from patients confirmed that staff treated them well and with kindness… staff involved patients and those close to them in decisions about their care and treatment… and provided emotional support to minimise their distress.”

Three of the four core services inspected were rated good (Children’s and Young People’s Services, Critical Care and Surgery at Royal Brompton Hospital) and one, Surgery at Harefield Hospital was rated outstanding. Overall, the Trust was rated safe, effective, caring, responsive and well-led.

Trust chief executive Bob Bell welcomed the CQC report

“This remains an impressive and well-deserved achievement, especially for the surgery teams at Harefield Hospital which were commended for their approach to a number of issues around safety, culture and innovation. I am pleased that their continued commitment to providing exceptional care for patients was recognised in this way.

“‘Outstanding practice’ was also identified in Critical Care and Children’s and Young People’s services at Royal Brompton Hospital. Overall, the Critical Care team: ‘demonstrated excellent multidisciplinary working practices which enabled collaboration in improvement projects and enhanced patient care,’ and the accredited intensive care course for nurses was praised for enabling 63 per cent of nurses to gain the qualification, significantly exceeding national guidance.

“It was a similar story for Children’s and Young People’s services: ‘The service went above and beyond for its patients and patient families; there was clear evidence of research, innovative and outstanding practice; staff spoke very highly of the culture of the service and the staff survey results were consistently high for workplace satisfaction.’

“It was clear to the CQC that we are an organisation that steadfastly prioritises one thing above all else; delivering the best possible specialist care. Whatever else changes in the environment around us, patients will remain our focus, and our commitment to them will guide everything that we do.”

Surgery at Harefield Hospital

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