Patient and public involvement

Building relationships with patients, relatives and the local community

The Trust’s patient and public involvement (PPI) strategy places particular emphasis on individuals and teams across the organisation taking local ownership for PPI by building and maintaining constructive relationships with patients, relatives, representatives of the community and the voluntary sector.

Patient Advisory Group

The Patient Advisory group was created in 2016 and meets every three months. The group is made up of patient and carer representatives and staff. It helps to monitor progress with the PPI strategy as well as identify issues that matter most to patients and carers.  The primary purpose is to support a consistent Trustwide approach to delivering patient-centric care as a result of listening to the voice of service users and co-designing solutions in partnership.


Healthwatch is a body established under the Health and Social Care Act 2012, which took effect in April 2013. The Healthwatch network is made of up of local Healthwatch across each of the 152 local authority areas and Healthwatch England, the national body. Healthwatch superseded Local Involvement Networks (LINKs). 

Trust staff are working closely with local representatives - Royal Brompton Hospital with the Central Northwest London Healthwatch and Harefield Hospital with Hillingdon Healthwatch.

Healthwatch provides feedback from its members for the Trusts Annual Quality report and helps with volunteers for the Annual Patient Lead Assessment of the Care Environment (PLACE).

In the past year we have:

  • continued to keep patients informed about work at the Trust through our regular newsletter Patient Focus and about medical issues by providing and updating patient information leaflets.
  • refurbished the playroom on the Paediatric Ward.  The facility offers a modern sensory play area to support children’s development, which includes a flashing lightbox, infinity tunnel, bubble tube and interactive games. Another section of the playroom is aimed specifically at older children, with a large TV, PlayStation and DVDs designed to make teenagers feel more at home
  • held an open day event for patients who have been treated in AdultIntensive Care Unit (ICU). A medical artist was in attendance to document the day.  The main purpose of the day was to gain feedback from patients who had used the service to find areas which may need improvement.
  • opened a new day case unit, the Squire Centre, which offers suitable patients the chance to have their procedures and go home on the same day. Patients can now check into a dedicated area in the centre, have their procedure in cath labs that day then recover on York Ward.
  • opened a new cardiology lounge at Harefield Hospital which provides a quiet, comfortable space, where patients relax in lounge chairs as they recover from their procedure in the cath labs. This frees up beds for those who really need them and allows specialists to carry out straightforward procedures as day cases – with patients often arriving in the morning and going home shortly after lunchtime.
  • seen a new approach taken to inpatient stays in respiratory medicine, freeing up six beds on Foulis ward.  
  • undertaken a radical overhaul of the interstitial lung disease (ILD) service which has seen most patients given a treatment plan in one day – dispensing with the three-day inpatient stay which was the norm.

Quality improvements:

Patient amenities fund

A variety of patient amenity and welfare projects have once again been made possible by an award of £100,000 by the corporate trustee. Of the 52 applications made to the Patient Amenity Fund for new equipment and environmental improvements, 36 were successful.

This year’s projects have aimed to improve patient welfare by addressing priorities such as patient safety; patient privacy and dignity; and infection control. Other projects included updates to clinical equipment to improve patient care and to meet a range of patient needs.

Projects funded in the past year include:

  • Two privacy screens to preserve privacy during treatment on Lind Ward, Royal Bromtpon[TJ4]  Hospital.
  • 10 new chairs for mothers on Rose Ward and PICU to facilitate breastfeeding comfortably, Royal Brompton Hospital.
  • 2 new sofas for the family room at Harefield Hospital to provide a comfortable and welcoming environment for distressed patients and families.
  • Rehabilitation cycle with arm and leg components to help rehabilitate patients with VADS[TJ5]  and with milrinone infusions by improving their fitness, Harefield Hospital.
  • STARBoard, a forearm and hand support specifically designed for trans-radial procedures to facilitate radial artery access, improve patient comfort and reduce cardiac catheterisation set-up time and procedure costs, Harefield Hospital.
  • 32 new patient lockers for Oak ward, Harefield Hospital, to ensure that personal belongings are safe and secure.
  • Improving the experience of long-term patients in Rowan Ward by transforming the view from their windows from a brick wall into a beautiful art and nature project, Harefield Hospital.
  • RoWalker400 to assist patients who have difficulty with walking, to reduce falls and help rehabilitation, Harefield Hospital.
  • Sofa for York Ward day room, Royal Brompton Hospital, to provide safety and comfort to patients, help improve recovery time and reduce stress and anxiety
  • Weekly live music for adult inpatients provided by professional musicians to promote wellbeing and community spirit on the wards