Accessibility statement

This accessibility statement applies to The website is run by the Royal Brompton and Harefield Clinical Group.

As a dedicated public service organisation, we are committed to maximising access to the site amongst users, by upholding the highest accessibility standards.

We want as many people as possible to be able to use and understand this website. That means you should be able to:  

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • understand all our information, including medical information, which is written in plain English.  

How accessible this website is

While we strive to continually improve the ways in which people can use our website, we know some parts of the website are not fully accessible:

  • some older PDF documents are not available in HTML versions and may not be fully accessible to screen reader software
  • some of our older videos published on the website do not feature video captions
  • some of our videos are embedded from YouTube or Vimeo and may have captions that are incorrect or not suitably descriptive 
  • some of our online forms are difficult to navigate using just a keyboard.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print or easy read please email us with your request at

We will consider your request and someone will get back to you within 20 working days.

Reporting accessibility problems with this website

To help us improve the accessibility of our website, please let us know if you find any issues not listed on this page by emailing us at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility

We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

Text links

Some link text does not describe its topic or purpose (for example, ‘download’). This fails the WCAG 2.1AA success criteria 2.4.4. We plan to fix this issue by September 2020.     

Content that’s not within the scope of the accessibility regulations

Issues with PDFS and other documents

Some older PDFs, Word and Excel documents do not meet accessibility standards. For example, they may not be accessible to screen reader software or have alternative HTML versions.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. PDFs or Word documents published after this will meet accessibility standards.   

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Disproportionate burden

Issues with pre-recorded video

Some of our pre-recorded videos on the website that do not have equivalent text information, are not provided with captions or audio description. Some of our videos are also embedded from YouTube or Vimeo and may have captions that are incorrect or not suitably descriptive.

We have assessed the cost of fixing this issue and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will re-assess this issue when the supplier contract is up for renewal, likely in the third quarter of 2021.

This statement was prepared on 17th September 2020. It was last reviewed on 20th September 2020.

This website was last tested on 10th September 2020 by Affinity Digital Ltd.

We carried out testing on a sample of pages, based on:

  • our most popular pages
  • pages that are created using our common templates
  • some pages including images and multimedia content
  • some pages including web forms.