The latest Children and Young People’s Patient Experience Survey, published on 19th November by the Care Quality Commission, has identified Royal Brompton & Harefield NHS Foundation Trust as performing ‘much better than expected’ when compared to other Trusts, for the experiences of children aged up to seven years old. The Trust’s results were also “better than expected” in the eight to 15 year-old category.
The national survey involved 33,179 children and young people, including their parents and carers, across 129 acute and specialist NHS trusts across England. Between February and June 2019, questionnaires were sent out to those who attended hospital in November and December 2018 as inpatients or day-case patients.
Compared to other trusts, Royal Brompton and Harefield hospitals scored particularly well, with ratings that were better than the national average on 31 of the questions, and the rest being in line with the rest of the country.
Key areas where the Trust’s scores were rated ‘better’ than most others included:
- the overall experience of parents feeling their child was well looked after
- the availability of staff when a child needed someone to play with, or when privacy was needed
- the approach taken to keeping young people and their families informed and involved in their care
- the level of dignity and respect shown to young patients and their families.
Commenting on the survey results, Joy Godden, director of nursing and clinical governance, said: “Involving and listening to children and their families is an important part of our work, and we regularly act on feedback telling us what we’re doing well and where we might improve. These encouraging results in the official CQC young people’s survey are a very welcome endorsement of our approach, and are a credit to everyone in the Trust who works in children’s services.”