Formal complaints

We believe patients deserve the best possible specialist care for their heart and lung conditions in a clean, safe place. If the care we deliver falls below our expectations, we welcome feedback from patients, families and carers. This provides valuable insight and helps us to make improvements.

The report below sets out all complaints received by the Trust between 1 April 2017 and 31 March 2018. It includes:

  • summaries of the types of complaints received
  • the Trust’s response times
  • learning from complaints and using them to make changes to services

This report has been presented to the Trust’s board. 

Patient Advice and Liaison Service (PALS) and Complaints Annual Report 2017-18 (PDF, 423KB)

Read more about giving feedback and how to make a complaint