Arriving at the hospital
Please come to the main reception and ask for the private patient office.
A member of staff will register you and direct you to the ward where you will be met by one of the ward team. If your room is not yet ready you will be shown to the lounge. You will be introduced to your named nurse, who will have specific overall responsibility for your nursing care.
There will be some paperwork to complete, mainly relating to you personal details and medical history. You will also be asked to complete some forms relating to payment of treatment charges and, if applicable submit a deposit which will contribute to the full cost. Any shortfall must be settled when you leave hospital.
Each room has an en-suite bathroom, a television and a telephone with direct dial facilities to and from your room. Telephone bills are sent after discharge.
The nursing team
The nurse will explain the ward routine to you and a doctor may see you soon after you arrival. There is a ward manager and a sister who are supported by staff nurses, a ward clerk and other healthcare professionals. In the event of another patient requiring emergency treatment, you may find that your procedure or operation is delayed. If this happens, you will be informed as soon as possible and you will receive your treatment at the earliest convenient opportunity.
We always make sure that our patients understand their treatment and the reasons behind it. We will discuss your treatment its benefits and risks fully with you before going ahead.
We also respect each patient’s right to confidentiality and accordingly will only discuss their care with relatives with their consent. In situations where a patient cannot give or withold consent to treatment then our healthcare professionals must proceed on the basis of what they consider to be the patient’s best interest. In such cases they will discuss any wishes previously expressed by the patient and may discuss the risks and benefits of proposed treatment with relatives.
On your day of departure from the hospital it would be helpful if you could vacate your room by 11am, however we will of course try to be flexible if you need to stay a while longer.
You may not drive following certain procedures, so please do not do so without first checking with your consultant or ward staff. In any case please try to arrange for a friend or relative or private transport to take you home to ensure a stress free journey.
Medical certificates covering your stay in hospital can be obtained before you go home if required.
This is not usually covered by your health insurance, but we will be happy to give you information on request. On leaving hospital, it is advisable that you arrange for someone to care for you for the first few days.
If you have a medical problem after discharge, you should contact your own doctor, but staff are on duty at the hospital round the clock, if you need any advice.
Medication will be provided on your discharge if required. This will be charged to your account. Normally seven days’ medication will be supplied, however, if you require more please inform your nurse prior to your discharge. You will have to pay for any additional medication at the times of dispensing.