Our patient advice and liaison service (commonly referred to by its initials as 'PALS') is a confidential service that provides support, assistance and advice to patients, families and carers. We have offices at both Royal Brompton and Harefield hospitals.
How PALS can help you
If you have a problem that has not been adequately answered or resolved by staff, or a query that you would not feel comfortable speaking to hospital staff about, PALS is here for you.
We will listen, and, with your permission, communicate directly with hospital staff to solve the problem.
We regularly meet senior hospital staff to bring problems to their attention and find ways of stopping them occurring again.
What can PALS do to help?
- Advise and support patients, their families and carers. This can take place on the telephone, on the ward, in the PALS office, or elsewhere by arrangement
- Listen to your concerns and queries about your experience in the hospital and to help resolve problems quickly on your behalf
- Note your comments and suggestions on improving our hospital services and make recommendations accordingly
- Tell you about the hospital's complaints process and support you in making a formal complaint. We will also give you information on the Independent Complaints Advocacy Service. Choose this link to find out more about the complaints procedure. We also have easy read complaints information.
- Arrange for you to meet the members of staff who are responsible for your care
- Accompany you to consultations and meetings in order to give support
- Where appropriate, liaise with other organisations on your behalf
- Refer you to other services outside the hospital
|
Arabic
إذا أردت أن تقدم شكوى حول هذه المستشفى , المعلومات بمكن ان تكون باللغة العربية. نحن نستيطيع ايضاً توفير مترجم اذا رغبت في مناقشة شكواك. اذا أردت هذه الخدمات الرجاء الأتصال بمدير الشكاوى على الرقم التالي:
01895 828 638
|
|
Turkish
Bu hastaneden her hangi bir şikayetiniz varsa, ihtiyacınız olan bilgileri Türkçe alabilirsiniz ve şikayetleriniz için Turkçe tercuman isteyebilirsiniz. Bu hizmetlere ihtiyacınız varsa hastanenin Şikayet Müdürünü 01895 828 638 telefon numarasında arayın.
|
Contact details
Royal Brompton Hospital, Sydney Street, London SW3 6NP
Tel: 020 7349 7715
Fax: 020 7351 8108
Email: patientadviceandliaisonservice@rbht.nhs.uk
Harefield Hospital, Hill End Road, Harefield, Middlesex UB9 6JH
(The office is near main reception)
Tel: 01895 826 572
Email: patientadviceandliaisonservice@rbht.nhs.uk
Our working hours are Monday to Friday from 9 am to 4 pm.
