As an outpatient, you will be seen in the Fulham wing of our hospital. This building is separate from the main part of the hospital on Sydney Street and is located on the Fulham Road.
Most outpatients come in for a daytime appointment without an overnight stay. However if you are coming far for your appointment you may be able to stay in our overnight accommodation.
Before you come in
Before you come in you should receive a letter giving you the time, date and other details of your appointment, though this may not be the case if yours is a follow-up appointment. If there are any special arrangements for the clinic you are attending you will be advised of this at the same time.
If you require an interpreter or have any other special needs or are uncertain about where to go or when to come in then please contact our patient advice team on 020 7352 8121.
Bookings and contact details
If you need to make, confirm, change or cancel a general outpatient appointment please ring 020 7351 8011. If you wish to change an appointment you have in any of the following areas please ring them direct –
Lung Function 020 7351 8910
ECHO clinic 020 7351 8209
CT scan 020 7351 8220
Pacing clinic 020 7351 8647
What should I bring?
Please bring your appointment letter or your appointment card if you are a returning patient as this will help the receptionist check your details. If you forget it we can still see you, but remembering to bring it will help us because the card is a means of identification for tests. If it is your first appointment with us then please bring your current medications with you.
When you arrive
Please ensure you arrive in plenty of time for your appointment, as there may be a need for some investigations to be completed before you are seen.
If it is the first time you have visited the hospital you will need to go to the new patients registration desk, which is located opposite the main reception in Fulham wing.
Once you have been fully registered we might need to do some tests - if so, these will happen before your appointment. If you are having any tests prior to being seen in clinic then you will be asked to arrive early to ensure these are completed before the time of your appointment.
Once any tests are done or if no tests are required, you will be directed to the relevant outpatient area. We have three areas – East, West and Paediatrics. They are clearly signed, but if you are unsure where to go, ask at the information point at main reception and they will be able to direct you.
When you get to your outpatient area, please report to the reception desk there. This is an opportunity for us to check your personal details to ensure our records are up to date so please bear with us if this takes a little time.
Seeing the doctor
When it is getting close to your time to be seen, a nurse or clinic support assistant will call your name. In some cases we will need to weigh you and carry out some other checks at this point.
You will be seen in a consulting room by a doctor or appropriate health professional. We aim to see you as close to your appointment time as possible, but delays can happen. This is because some patients can require unexpectedly long consultation and emergencies also occur.
As Royal Brompton and Harefield are both teaching hospitals, students may be involved in your care. Students are always supervised by fully qualified staff. This does not affect the quality of your treatment but does give valuable training to the students. Please tell us on the day if you do not want students to be present. This will not affect your care.
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