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Royal Brompton and Harefield NHS Foundation Trust
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Quality & Safety

Our team works to ensure patients receive the highest quality of care possible, by monitoring the way we work and our systems and looking for ways to improve them.

Areas we examine to ensure we are working efficiently and to the highest standards include:

  • consultation and patient involvement
  • clinical risk management
  • clinical audit
  • research and effectiveness
  • staffing and staff management
  • education, training and continuing personal and professional development
  • the use of information about patients’ experience, outcomes and processes

 

 

Key governance personnel

Professor Tim Evans; medical director

Dr Caroline Shuldham; director of nursing & governance

Dr Elizabeth Haxby; lead clinician for clinical risk (Royal Brompton Hospital)

Dr Jeremy Mitchell; lead clinician for clinical risk (Harefield Hospital)

 

Overview of the governance & quality department

The governance & quality directorate is charged with ''enhancing the safety and quality of the services the Trust provides'', by ensuring co-ordination of the work that goes on in the following areas:

 

Clinical audit and information

Co-ordinating and advising directorates on clinical audit projects, clinical outcomes, databases and indicators.

Alexandra Weller; clinical audit and effectiveness manager

Nicola Gilkes; deputy clinical audit manager

Philip Kimberley; governance information manager

Clinical risk & risk management

Monitoring incident reports, investigating incidents and advising on patient safety.

Elizabeth Haxby; clinical lead for risk management

Performance and information management

Reviewing and reporting on the Trust's performance against national and local targets.

Richard Connett;  director of performance and Trust secretary

Louise Gilson; information manager

Patient and public involvement

Co-ordinating and enhancing the role patients and others provide feedback, input and get involved in they way our services are run.

Melanie Foody, Membership & User Involvement Manager

Patient advice & liaison service

Set up in every trust since 2002, offering a confidential and informal service to patients and careers.

Eve Cartwright; PALS manager

Tissue governance

Ensuring that the Trust is compliant with each of our Human Tissue Authority licences.

Melanie Reid, Tissue Governance Manager

Research & development

Ensuring that principles of good research governance are followed in every research project set up in the Trust.

Ira Jakupovic; Research Governance and Regulatory Compliance Manager

Infection prevention and control

Keeping the incidence of hospital infection to a minimum and dealing effectively with any infection problems and outbreaks.

Anne Hall; consultant microbiologist & infection control doctor

Complaints
Overseeing and co-ordinating the formal and verbal complaints received by the Trust.
Helen Blair; complaints manager and PALS

 

Relevant publications:

Department of Health (2001) Building a safer NHS for patients

Integrated Governance Handbook 2006

Newspaper headlines praising our work

Royal Brompton

Sydney Street,
London SW3 6NP
Tel: +44 (0)20 7352 8121

Harefield