We
Each year Royal Brompton & Harefield NHS Foundation Trust produces a public report about the quality of our services. It is called a quality account and shows you the improvements we have made to our services in the past year as well as where and how we will improve our patient care in the coming year.
As the largest specialist heart and lung centre in the UK and one of the largest in Europe, excellence in patient care is very important to us. We are guided by a set of values and the first of these states: 'We Care: we believe our patients deserve the best possible specialist treatment for their heart and lung condition in a clean, safe place'.
To make sure patients experience the best possible care we review our services continuously to see where improvements can be made.
We publish each year's quality account on this website and on the
NHS Choices website.
Our next quality account will be published on 30 June 2012.
Deciding our 2012/13 priorities
We are proud of our achievements at the Trust – which include a double 'excellent' score from the Care Quality Commission and some of the lowest rates of hospital acquired infection in the country – but we refuse to become complacent. We work hard to ensure that safety is put before everything else, and we listen to our patients and their carers.
We will begin working to improve our performance in three areas in April::
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Patient safety
Improving patient satisfaction on advice and information given to patients on their medication
Effective content and organisation of paper-based patient notes
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Patient experience
Effective communication with patients
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Patient outcomes
Participation in relevant national Patient Reported Outcome Measures (PROMs) programmes
Managing complications effectively
We decided on these 2012/13 priorities following feedback from our governors, staff, patients, carers, members and the general public. Your input into helping us decide these priorities was invaluable and we thank you for participating.
Each
topic will become a specific, measurable indicator that will
be reported on quarterly. We will also report on how much patients benefited from the improvements in the 2012/13 quality account.
Background to quality accounts
High Quality Care for All (2008) proposed that all providers of NHS healthcare services should produce a quality account: an annual report to the public about the quality of services delivered.
The Health Act 2009 made this a statutory requirement and quality accounts were introduced in 2010.
Contact
If you have any queries regarding our quality account, please email: Alex Weller, head of quality & safety or Nicola Gilkes, quality manager.
