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Royal Brompton & Harefield NHS Foundation Trust gets high score for patient care

21 May 2015

Patients have a “very good experience” at Royal Brompton & Harefield NHS Foundation Trust, according to results from the Care Quality Commission (CQC) 12th annual adult inpatient survey, which were published today.

Results from the survey show that 95 per cent of patients rate their experience seven or above out of 10, significantly above the national average of 84 per cent.  More than one in three patients (37 per cent) rated their overall experience as 10 out of 10.

The findings are based on the replies of more than 500 patients who stayed at either Royal Brompton or Harefield hospital for at least one night in July last year.

Questions related to waiting lists, the hospital and ward, doctors, nurses, care and treatment, operations and procedures, leaving hospital and overall impressions of their stay.

In 97 per cent of questions, the Trust scored "better" or "about the same" as other NHS trusts, using the CQC’s benchmarking system. For example:
  • 95 out of 100 felt they were treated with respect and dignity always
  • 94 out of 100 always had confidence and trust in their doctors
  • 98 out of 100 said the hospital rooms or wards were fairly or very clean
  • 96 out of 100 said they always had enough privacy when being examined or treated

Areas where improvements could be made were also identified. These relate to ensuring patients do not share the same bathroom or shower area as those of the opposite sex, and making sure that staff discuss with patients whether any equipment or home adaptations need to be made when they leave hospital.

Joy Godden, interim director of nursing and clinical governance at Royal Brompton & Harefield NHS Foundation Trust said: "We are pleased with these results. The national inpatient survey is one of a number of useful tools we use to gather feedback on how patients feel about their time with us. The scores around privacy, respect and dignity are particularly encouraging. We will investigate further those areas where we did not perform so well to understand fully how we might make appropriate changes."

Almost 59,000 patients who stayed in one of 154 NHS acute and specialist trusts in England responded to the survey.

Read the full inpatient survey 2014 for Royal Brompton & Harefield NHS Foundation Trust on the CQC website.

Read more about the Trust's involvement in NHS surveys

Royal Brompton

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